VoIP uses the internet to make calls, while traditional phone systems rely on phone lines. VoIP is usually more affordable, flexible, and comes with features like call forwarding, voicemail-to-email, and easy integration with other business tools. Traditional phone systems can be more reliable in areas with poor internet, but for most businesses, VoIP offers a better, more modern solution that can grow with your needs.

In most cases, yes! You can use your existing VoIP phones with our service, as long as they are compatible with standard VoIP protocols. If your phones are not directly supported, we can help guide you through setup or recommend affordable alternatives to ensure seamless integration..

Yes, our plans include calls to Local, National, Mobile, and 03 numbers on the Unlimited tariff. Each user gets 500 minutes to 03 numbers and 300 minutes to select international destinations, pooled across your account. We’ll notify you if you reach 80% of your usage and offer options to increase your allowance.

Yes, many VoIP phones can connect via Wi-Fi, allowing for flexible placement without the need for wired connections. You’ll need a stable and reliable Wi-Fi network to ensure clear and uninterrupted calls. Some VoIP phones come with built-in Wi-Fi, while others may require a compatible adapter.

The best VoIP system in the UK depends on your business needs, but Elevate is a leading choice for many. It offers advanced features, reliable connectivity, and scalable solutions designed to grow with your business. While Kaizen Direct and other providers have their merits, Elevate excels in delivering a seamless user experience, competitive call packages, and responsive customer support. Compare your options to find the solution that best fits your requirements.

Yes, VoIP can work with Starlink, but satellite internet may introduce latency and bandwidth fluctuations that affect call quality. To ensure optimal performance, we can implement VoIP Scout to test your internet connection for voice traffic prior to any decision. This tool helps identify potential issues and ensure your setup is reliable. Additionally, prioritizing VoIP traffic with QoS settings on your router can improve call quality.

Not all businesses need the same type of phone system license. For example, some companies may only use phones for inbound calls, which can operate with a basic license, while others, like contact centers, require advanced setups, training, and detailed agent reporting. During our consultation, we’ll assess your business needs and recommend the right phone system license to ensure you get the best solution at the right price.